What are my delivery options?
You can view all our delivery options below.
- Local Pick up / Collection (Use this option if you would like to collect your order directly from us)
- Own Courier (Use this option if you would like to organise your own courier)
- The Courier Guy (Our standard shipping option)
What will delivery cost me?
|Standard: Courier with The Courier Guy (up to 15kg)
|Standard: Courier with The Courier Guy (up to 16-25kg)
|Standard: Courier with The Courier Guy (15.1kg and over)
|Incremental base on weight (R7 ZAR per kg after that)
|Local Pick up / Collection
|Own Courier (by organising your own courier, you’ll have to settle the cost of the courier directly with your chosen service supplier)
Where to collect from: Stefan Diedericks, 082 578 7440, 75 3rd Avenue, van Ryn SH Benoni, Gauteng,1513, South Africa
Does SD Knives and Supplies ship internationally?
Due to many items in our catalogue being ineligible for international shipping, we don’t offer this service. However, for Cross-border (Namibia), shipping can be organised on a case-by-case basis. Please contact us first before placing your order.
When will my order be delivered?
Orders placed before 10 am on weekdays (depending on availability), should be eligible for same-day collection by our courier. We’ll aim to deliver your order within 2-6 working days, depending on your location.
Business days are defined as Mondays to Fridays, excluding public holidays.
How do I track my order online?
Once your package has been booked with the Courier Guy, a waybill/tracking number will be available on request.
You can enter this number on the Courier Guys tracking page (https://portal.thecourierguy.co.za/track).
Can I change my delivery address after I have ordered?
To change the delivery address, please contact us directly to arrange.
Can you split my delivery, sending in-stock items first and the rest later?
On every product page, you can see whether an item is ‘in stock or if it is on ‘backorder’ (fulfilled within 2-7 working days)
For the most efficient delivery service, we wait until all of your items arrive with us before delivering them to you in one go. This means that some back-ordered items could hold up the delivery of your in-stock items.
What happens if a product is missing from my shipment/delivery?
We are human and also make mistakes. If an item is missing, don’t hesitate to get in touch with us, providing us with your order number and confirmation of the item/s missing from your order. We will make the necessary arrangements with you.
Can I choose a specific time or day for my delivery?
If you select The Courier Guy at Checkout, you will need to specify your specific delivery requirement in the “Order Notes” section. We will communicate this to the courier but we can’t guarantee.
Will I have to sign for my package?
If you’re not able to receive your package personally you are welcome to address the delivery to a different recipient in the delivery address details. You can ask us a question via our contact page for further assistance.
I have a delivery question not listed here, can you help?
Please contact us and we will be in touch to help.